Job Posting

Posting Number: ASSIS002609
Closing Date: January 15, 2025
Location: Steinbach
Hours of Work: Full-Time

Build a rewarding career with Steinbach Credit Union

SCU is one of Manitoba’s largest credit unions and one of the ten largest in Canada with over $10 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

An exciting opportunity awaits!

We currently have an opportunity for the Assistant Manager, Member Services, to join our team in Steinbach! As the Assistant Manager, Member Services, you will assist with supervising and developing Member Service Representatives, monitoring departmental activities to ensure maximum service levels are met, and identifying training and development needs.

Specific Responsibilities

• Assist with hiring, leading and coaching staff to ensure objectives are met relating to member service, member retention and member development
• Foster business development through service excellence and product knowledge
• Organize, schedule and monitor member service activities to ensure maximum service levels and work flow
• Assist with training and development for new and existing staff to ensure maximum quality of member service and to promote staff development
• Provide input to establish performance standards and assist in evaluating performance of staff
• Resolve more complex problems and member complaints as referred by Member Service staff and other branch staff
• Scheduling, training and other administrative duties

Qualifications

• Grade 12 diploma plus two years of formal education or equivalent (includes the completion of CUIC General Studies program), plus 2 to 4 years of job-related experience or equivalent combination of education and experience.
• Excellent interpersonal and communication skills, both verbal and written.
• Demonstrated prioritization, organization, time management and planning skills.
• Intermediate knowledge and experience with Microsoft Office.

How we’ll reward you

You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition you would be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a healthcare spending account (premiums 100% paid by SCU)
• Short Term Disability, Long Term Disability, Life insurance, and AD&D insurance
• Employee Banking Benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.