While Canada Post has resumed service, some Manitoba Public Insurance (MPI) documents and cheques continue to be impacted due to backlogs and delays. MPI is monitoring these issues to ensure customers are able to access their documents in a reliable and timely way.

Please see below for a full list of impacted communications:

Cheques

Beginning December 30, MPI will resume distributing most cheques through Canada Post.

The following types of cheques issued by MPI between November 7 and December 27 will remain available for customers to pick up at the MPI Service or Claim Centre location closest to the address on the customer file:

  • Injury claims (including income replacement)
  • Physical damage claims
  • Refunds
  • International Registration Plan (IRP)
  • Manitoba Electric Vehicle Rebate Program

Cheques will be available for pick up at MPI Service and Claim Centres until the end of the day on Tuesday, January 7. Please note: Cheques at the Swan River Claim Centre will only be available for pick up until the end of the day on Tuesday, December 31. Cheques that have not been picked up by these dates will be sent to customers through Canada Post.

Identification is required to claim a cheque. Customers will need to provide one piece of government-issued photo identification or two pieces of government-issued non-photo identification.

To find the closest MPI Service Centre, please use the Service Centre Locator Tool.

Customers with questions about the status of their payments can call MPI’s Contact Centre at 204-985-7000 or toll free at 1-800-665-2410.

Driver’s licences and identification cards

Earlier this month, MPI began distributing new and renewed Manitoba driver’s licences and identification cards through Canada Post. However, due to anticipated delays and backlogs, customers are encouraged to keep their temporary documents, including any condition documents issued, and not dispose of any expired cards until they receive a new one. Customers with expiring temporary licenses and cards should visit their broker or an MPI Service Centre to request a replacement.

Annual statements

Until mail service stabilizes, customers will continue to not receive their annual statements for their driver’s licence, vehicle registration and insurance. These include upcoming annual statements of account (reassessment notices) and renewal statements.

Reminder: With MPI’s five-year driver’s licences and policies, customers only need to visit an MPI Service Centre or Autopac broker once every five years, unless they want to change or cancel their policy between renewals, or they change their name, address or other personal information on their driver’s licence. However, customers are still required to pay for their driver’s licence and vehicle insurance every year. Years between renewals are considered reassessment years.

Customers who don’t receive a statement should keep track of the due date of their insurance and driver’s licence/ID card. Due dates are four months after a customer’s birthday. For example: If your birthday is on September 20, your due date is January 20.

To determine if a customer is in a renewal year and needs to have a new driver’s licence or identity card photo taken, they should check the expiry date on their current document. If it expires in 2024 or 2025, they must visit an MPI Service Centre or broker on or before the due date.

For more information about renewal status, please visit a broker or MPI Service Centre. Customers can also call MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410.

Driver abstracts and claims experience letters

Driver abstracts and claims experience letters continue to be available, however, non-urgent requests will not be distributed until mail service stabilizes.

Customers can continue to visit an MPI Service Centre to request a driver abstract and/or claims experience letter and have it completed while they wait. Customers who wish to complete a request form and apply for these documents without visiting a service centre must include a fax number in their application. Drivers abstracts and claims experiences letters cannot be emailed to customers.

Personalized licence plates

Approved personalized licence plates, replacement specialty plates, and any new member-based specialty plates will not be mailed until mail service stabilizes.