As of June 30, 2025, Manitobans needing a tow as part of a Manitoba Public Insurance (MPI) claim will have more options.
MPI is moving from a centralized towing model using only one service provider to a diversified approach for the City of Winnipeg. This new model will expand MPI’s contract approach of working with one towing company to up to five businesses.
Under the new model, customers will be able to select their preferred towing company when they report a claim to MPI, or they can contact the tow company directly to have a claim-related tow completed after hours.
“We are looking forward to implementing this change in Winnipeg to create more opportunity for individual towing companies, promote a healthy towing industry, and offer customers more choice,” said John Bowering, MPI’s Vice President & Chief Claims Officer. “We will work with Manitoba towing companies to provide the best service for MPI customers.”
MPI is making the move to a diversified towing model to enhance customer choice, optimize towing operations to ensure fast and reliable service, and to support industry growth and sustainment through fair competition.
“This new diversified towing model will significantly benefit Manitoba-based business because competitive rates and improved service consistency contribute to a more stable and predictable business environment,” said Bowering. “This will also increase efficiency of the towing and repair process, which will lead to better movement through our physical damage claims process, reducing downtime and boosting customer satisfaction.”
A Request for Pre-Qualification has been posted, and the five towing companies to be used in the new model will be selected through this process.
The City of Brandon and rural areas will maintain their current towing contracts.
