Glenn Friesen, CEO, Steinbach Credit Union (SCU), announced plans to support members who are experiencing financial hardship caused by the global spread of COVID-19.
“We have always stepped up to help members when they are experiencing challenges,” said Friesen. “This time is no different. If you’re experiencing financial hardship – if you’ve lost your job or can’t otherwise work as a result of COVID-19-call us. Don’t wait, and don’t ignore it. Our credit relief program will help our consumer and business members on an individual basis, and offers term loan and mortgage payment deferral options Our members need to know, we’re here and we are ready to help, just as we always have been.”
Friesen also notes that they are working to make this process as seamless as possible for members, though he anticipates there will be learning along the way, and that with increased demand, there will be increased wait times. “There’s no play book for COVID-19,” stated Friesen. “Globally, it’s a dynamic situation that challenges daily. As an organization, we act prudently and we make the best decisions we can with the information we have. At the end of day, we’re always doing the best we can, and we’re ready to adapt when we need to. Rest assured, if you need our help, we’ll be doing everything we can.”
SCU noted that while the branches remain open, members can expect delays in-branch and on the phone. The public can expect increased social distancing measures, along with increased cleaning and sanitization. Members who choose to visit a branch are being asked if they have travelled internationally within the past 14 days, or if they are experiencing symptoms of COVID-19. In the coming days, members may also be asked to wait at the door to maintain social distancing.
Members are encouraged to explore SCU’s online, mobile, or telephone banking options. With the ability to open new accounts, secure a loan, pay bills, transfer funds, and manage accounts from the comfort of home, SCU members can find easy ways to conduct their banking remotely. As a result of COVID-19, membership can take advantage of phone appointment options for lending and account opening needs.
“As much as possible, we are encouraging members to stay home and call us instead,” said Friesen. “And, if you’ve traveled or feel sick, please – for the safety of our employees and our members – don’t come in to our branch. As a Credit Union, your community is our community, too. It’s imperative that we work together now so that families can stay in their homes, and our members can continue to enjoy a strong financial future. More information can be found at scu.mb.ca/covid.
